5
Downtown Decatur

Great service and people!! Had my daughter's car fixed quickly and back to us by the early afternoon.

Saby, thank you for choosing Neighborhood Tire Pros & Auto Service. We are delighted to know you had a wonderful customer experience during your recent visit. We are glad we could provide you with professional, quality service in a timely manner and help keep you safe on the roads. Thanks for the great review and know we are happy to help with any future needs!

- Downtown Decatur
5
Downtown Decatur

Good experience. Friendly staff.

John, thank you for taking the time to write such a positive review. It brings us great joy to be able to provide you with a superior customer experience and contribute towards your safety on the road. We take pride in our ability to support you with any future needs!

- Downtown Decatur
4
Downtown Decatur

Gail thank you for choosing Neighborhood Tire Pros & Auto Service. We take pride in providing professional, reliable service and communication. We value our customer's feedback and if there is anything we could do to improve your experience in the future we would love to know.

- Downtown Decatur
5
Downtown Decatur

As usual, quick and efficient

5
Downtown Decatur

Very satisfied with the service

5
Downtown Decatur

We appreciate your business, Christine!

- Downtown Decatur
5
Downtown Decatur

I thought the car only needed an alignment, but the problem was in the tires. The expert they were able to get to the root of the problem and fix the car completely and in a timely manner. I have no complaints. This was a job well done!

Thank you for sharing your experience, Alonia! We are always happy to help, with alignments, tires, or anything else you may need. Thanks for choosing Neighborhood Tire Pros!

- Downtown Decatur
5
Downtown Decatur

Had a great experience. Great service. Got my car back in a few hours. And was able to not break the bank on the service. Totally affordable.

Thank you for sharing, Caroline. We are glad to help and are happy to hear the price was right!

- Downtown Decatur
5
Downtown Decatur

Service was great, timely and they were very up front with the costs. Will definitely be coming back again!

Thank you for sharing your experience, VB. We are glad to hear your service with us was fast and straightforward! We look forward to seeing you next time.

- Downtown Decatur
1
Downtown Decatur

The first time I worked with this company, they were great. That was a few months ago. This week, I dropped off my car because there is something wrong in one of the wheels and rented a car for a three day trip out of town. They told me they would call me later that day. No call. OK, no problem, I called them the next morning. Four times. No answer and then it goes to a voice mail. Four times. Nice messages are left. No call backs. Next day - still out of town - no call backs and four more messages. Now I am back in town and someone tells me they only have one guy who can assess my car beyond oil changes and he has not been coming in. Fine. But why is no one calling me? I am promised a call back in one hour. It is now five hours later and I have left another three messages asking for a call back. Time to go get my car and take it somewhere else . . . TERRIBLE SERVICE. Actually, change that, NO SERVICE.

John, we are so sorry for this miscommunication, we wish that we had clarified when you were expecting the car back. We hope that our work on this has resolved the situation for you, thank you for your feedback.

- Downtown Decatur