Downtown Decatur
After posting this they reached out to me apologized for a bad employee and offered to fix alignment for free. Took my tacoma in to get an alignment. After 4 hours they charged me $140 to NOT fix the alignment. It even shows on the paperwork that it wasnt done. Crazy to charge somebody for no work, hoping I woulden't check. They eventually gave me a refund to their credit.
Hi Eric, we sincerely apologize for the frustration this caused. We understand how upsetting it is to pay for a service that wasn’t properly completed. Our district manager spoke with you last week and followed up again yesterday, and we’re waiting to connect with you to make this right. We’d like to offer to redo the alignment at no charge and are taking this as a coaching moment with our team to ensure it doesn’t happen again. Your feedback is important, and we appreciate your patience as we work to resolve this.
- Downtown Decatur