1
Downtown Decatur

I made an appointment to have a simple alignment and requested that the technician only adjust two adjustment points that are standard factory components. They called me after I had dropped of my car and said that the alignment would cost almost twice as much because there were aftermarket components on the car, even though these parts would not need to be touched and did not affect their job. This was fine though and I asked for them to just run an alignment check since the car was already on the rack. The results that I got suggest that the technician was either incompetent or purposefully gave me incorrect alignment measurements. I got an alignment at a local dealership 3 days later and not one of the dealership's "before" measurements were even remotely close to being correct. Either way this was extremely unprofessional.

Hi, Zach. We're sorry to hear you were dissatisfied with the service we provided you. However, we can assure all of our team members are entirely competent and qualified to provide alignment services. We understand your frustration having received different results from two different locations, but the fact is a lot can change within a 3-day time period that could cause varied measurements. If you'd like to discuss your experience further, we'd be happy to chat. Please contact Elvis at 404-809-3975. Thank you.

- Downtown Decatur
5
Downtown Decatur

Great service, we always bring our cars here for work/tuneups

We're so grateful for your continued support! Thanks, Megan! We'll see you next time.

- Downtown Decatur
5
Downtown Decatur

Hi, Gail! Thanks for choosing Neighborhood Tire Pros & Auto Service and taking the time to award us a positive rating.

- Downtown Decatur
5
Downtown Decatur

The staff was courteous and helpful as soon as I entered the establishment. I received an estimated time and cost for my repair and a call when my vehicle was ready for pickup. The building was clean and inviting.

Thank you for reviewing us, Mrs Jeff! We're happy to hear you enjoyed your visit and appreciate the kind words you've shared. Take care!

- Downtown Decatur
5
Downtown Decatur

Thanks for the positive feedback, Tim!

- Downtown Decatur
5
Downtown Decatur

This place is orderly, quick, and affordable. I won't say it's cheap, because that bears a negative connotation, but it's definitely not as expensive as a car dealership. They stand behind their product and treat customers well. The location is unbeatable. If you don't wish to work while you're waiting (always get an appointment; this will make for a very efficient visit), you can walk to any of the nearby establishments in downtown Decatur. If you buy tires from them, you get free rotation, which is a plus.

Thank you, Hector! You're absolutely right, making an appointment is the best way to ensure a quick and convenient service. Thank you for taking the time to write such a thoughtful review and highlight the reasons you like working with our team here at Neighborhood Tire Pros & Auto Service! We look forward to working with you again soon.

- Downtown Decatur
5
Downtown Decatur

Hi, Tille! Thanks for awarding us five-stars. We appreciate your feedback.

- Downtown Decatur
5
Downtown Decatur

They are quick and relatively cheap, flexible and easy to work with. I book my appointments online for 7.30am and roll in, never takes more than an hour and can usually get to work for 9am on a weekday. Place is clean and comfortable. Their phone manner can be a bit brusque, and they pretty much just tell you to come in and sort our whats wrong with your car, but it means everything is very straightforward.

Thanks for providing us with your feedback, Phil! We're very glad you find our services convenient around your work schedule. We appreciate the opportunity to service your vehicle and look forward to your next visit.

- Downtown Decatur
4
Downtown Decatur

Thanks for the positive rating, Soldier! If there's anything we can do to make your next visit a five-star experience, please let us know.

- Downtown Decatur
4
Downtown Decatur

Tire Pros replace all my tires and provided awesome customer service, their technicians are very informative and lobby area is very clean w/WiFi. Prices are reasonable for the good quality of work performed.

Thanks for providing us with your feedback, Lance! We're glad to know that your new tire installation was an enjoyable experience. We appreciate your kind words and look forward to working with you again.

- Downtown Decatur