Downtown Decatur
They put a new Right axle in my Forester. Something went wrong so they repeated it a 2nd time with a different part. A few months later this same axle snapped and I was extremely lucky to be able to coast out of traffic. I had it towed to a Subaru mechanic and he replaced the axle. When I returned to Tire Pro, the manager was very oppositional. She was not in any way being accountable for the work or the part. I brought the snapped axle to her and still she was not accountable. She gave me a very small token refund but was not at all agreeable. I would highly recommend you not use the service at GoodYear Tire Pro Decatur.
Connie, we’re sorry to hear about your experience and truly appreciate your feedback. Our team strives to ensure every repair is done correctly and safely. We understand how frustrating this situation has been. Because the axle was later replaced by a third-party mechanic, the original part’s warranty was voided. Even so, we issued a partial refund for the part as a courtesy, though we were unable to refund labor. Our intention was to work with you fairly under the circumstances, and we regret that this didn’t meet your expectations. We take all feedback seriously and will review our processes to see how we can improve communication and clarity around warranties and follow-up repairs. Safety and customer trust remain our top priorities. Thank you for your feedback.
- Downtown Decatur