Memorial Drive
Went in for one problem and instead of them calling me saying they can't fix it they fix a different noise and charge me $900. I still have the original problem I went with and all they can say is "well we fixed a different problem, because we couldn't figure it out" then said for me to go to the toyota dealership and have them do a diagnostic test which I paid them for . now i have to go somewhere else and pay it again . ILL NEVER GO BACK ! & THEY DONT CARE ABOUT UR EXPERIENCE AS A CUSTOMER, JUST WANT THE MONEY AND OVER CHARGE . & sell you a dream on waittimes. very disappointed.
Dee, thank you for sharing your experience. We’re truly sorry for the frustration and inconvenience you’ve faced. It’s never our intention to leave a customer feeling unheard or dissatisfied, especially when dealing with car troubles. Diagnosing some issues can be complex, and we regret that the original problem wasn’t resolved during your visit. We also understand your concerns about the additional charges and communication. We want to review your case in detail and find a way to make this right. Please contact our corporate team at 404-809-3975 so we can work directly with you. Your satisfaction matters to us, and we appreciate the opportunity to improve.
- Memorial Drive